Twin County Regional Home Health

The agency's staff failed to follow the individualized plans of care for three (3) of (13) patients whose records were reviewed in the survey sample (Clinical records# 1, 6, and 12).

The agency failed to ensure each patient received the home health aide services written in the patient's individualized plan of care and failed to notify the physician services were not provided as ordered for one (1) of thirteen (13) clinical records in the survey sample (Clinical record #2)…

Agency staff failed to provide the patient and/or caregiver with a copy of written instructions within 5 days of completion of the comprehensive assessment outlining the following: (1) Visit schedule, including frequency of visits by the agency's personnel acting on behalf of the agency, (2)…

Agency staff failed to document the frequency of the proposed visits for eight (8) of thirteen (13) clinical records reviewed in the survey sample (Clinical record #'s: 1, 2, 3, 4, 5, 6, 8 and 11).

The agency failed to ensure services and treatments were administered only as ordered by a physician for four (4) of thirteen (13) clinical records in the survey sample.

The agency failed to ensure that agency professional staff promptly alert the patient's physician to any changes that suggest a need to alter the patient's plan of care for two (2) of thirteen (13) clinical records in the survey sample (Clinical record #'s: 2 and 6).