Trilogy Home Healthcare

The home health agency failed to notify the physician of the delay in providing services to 1 (Patient #1) of 3 patients sampled.

The home health agency failed to honor 1 (Patient #1) of 1 patient sampled request for clinical records.

The home health agency failed to honor patient's rights for 1 (Patient #1) of 3 patients sampled.

The Home Health Agency failed perform a start of care comprehensive assessment, initial visit, as ordered by the physician for 1 (Patient #1) or 3 patients sampled.

The agency failed to ensure 1 (Patient #1) of 3 patients sampled received proper written notice in advance of service reduction or service termination.

Patient and staff interview the Home Health Agency failed to have evidence of effective coordination to meet the needs for therapy for 1 (Patient #1) of 3 sampled patients with physical therapy orders.

The home health agency failed to ensure patients medical records contained all interventions, treatments and services for 1 (Patient #2) of the 3 patients' medical records sampled.