Self-Help Homecare & Hospice

The home health agency (HHA) failed to follow accepted standards of practice to prevent the spread of infection when expired medical supplies were found in the medical supply room.

The home health agency (HHA) failed to verbally inform the family member (FM) for one out of three home visit patients, (Patient 3) regarding the toll-free home health hotline telephone number of the California Department of Public Health (CDPH) and it's purpose for filing complaints.

The home health agency (HHA) failed to ensure medications were safe and effective for one of three patients (Patient 5) when one expired medication was found during a medication reconciliation at a home visit.

The home health agency (HHA) failed to ensure case conferences (exchange of information between the patient's care team to enhance patient's care coordination) were held at the start of care for two of seven patients (Patient 4 and 5).

The home health agency (HHA) failed to ensure the plan of care (POC) was updated following a resumption of care (ROC) for one of seven patients (Patient 1).

The home health agency (HHA) failed to provide services as indicated in the plan of care (POC) for three out of seven sampled patients (Patients 2, 6, and 7) when: 1. For Patient 2, there were two missed skilled nursing (SN) visits, the reason for the missed visits were not documented, and the…

The home health agency (HHA) failed to ensure visit notes were completed in a timely manner for four of seven patients (Patients 1, 4, 5, and 6).

The home health agency (HHA) failed to notify the physician about the discontinued medication for one out of seven sampled patients (Patient 3).