Right Choice Home Health Care, LLC

The agency failed to ensure patients received home health services as written in the plan of care and failed to notify the physician and case manager of the missed visits for two of four medical records reviewed (Patient #2 and #3).

The agency failed to provide training and to maintain documentation of training on the emergency preparedness plan at least every two years for 11 of 30 staff (Staff B, C, D, F, G, I, K, L, M, N and O).

The agency failed to ensure patients received home health services as written in the plan of care for six of seven medical records reviewed (Patient #1, #3, #4, #5, #6, and #7).

The agency failed to ensure the comprehensive assessment included the patient's current health status including vital signs for five of seven medical records reviewed (Patient #1, #2, #5, #6, and #7).

The agency failed to ensure the plans of care included the frequency and duration of visits to be made; patient specific interventions, education, measurable outcomes and goals; rehabilitation potential; and discharge planning for seven of seven medical records reviewed (Patient #1, #2, #3, #4, #5…

Home health aide services were not provided according to the plan of care.

The agency failed to ensure the physician's order for monthly catheter changes was on the plan of care.

The agency failed to alert the physician(s) of the need to alter the plan of care to ensure the patient's personal care needs were met.