Raw Home Healthcare Services LLC

The DON/Case Manager failed to ensure the aide care plan was individualized and patient-specific for 1 of 1 active patients receiving HHA services.

The agency failed to provide patients with written notice of the agency’s transfer and discharge policies for 3 of 3 admission packets reviewed during home visits conducted.

The agency failed to provide the Administrator’s name and contact information to voice grievances for 3 of 3 admission packets of home visits conducted (Patients: #1, 2, and 3), with the potential to affect all active patients.

The agency failed to provide the patient and the patient’s legal representative with an OASIS privacy notice upon admission for 3 of 3 admission packets of home visits conducted.

The agency failed to ensure patients had been provided with the Indiana Department of Health State toll-free home health telephone hotline to receive complaints or questions for 3 of 3 admission packets of home visits conducted patients (Patients: #1, 2, and 3), with the potential to affect all…

The agency failed to ensure the POC was individualized and included all necessary elements, including allergies, nutrition, caregiver status, seizure plan, other entities providing care, onset dates of diagnoses, and hospitalization risk, for 3 of 7 active clinical records reviewed.

The agency failed to ensure the patient's clinical records included documentation of services the patient received by other agencies and failed to coordinate care delivery to meet the patient’s needs for 1 of 1 active clinical records reviewed (Patient: #1) of patients receiving in-center dialysis…

The agency failed to provide the DON’s name and contact information for 3 of 3 admission packets of home visits conducted (Patients: #1, 2, and 3), with the potential to affect all active patients.

The Administrator failed to ensure they were responsible for the day-to-day operations of the home health agency in regards ensuring patient safety and 24 hour on call availability for 1 of 1 agency.