Quality Home Health Care, LLC

The Agency failed to complete the complaint/grievance process and failed to inform patients of services and frequency of services provided in writing prior to SOC, This has the potential to affect all patients receiving services.

The Agency failed to coordinate care to meet patient needs, failed to follow and obtain physican orders, and failed to include all necessary requirements in the PsOC.

The Agency failed to ensure that the complaint/grievance was resolved and followed-up.

The Agency failed to ensure Pts. and or patients’ representatives were informed in writing of the disciplines to provide care/service, and the frequency of visits provided by each discipline.

The Agency failed to ensure the comprehensive assessment accurately reflects the patient’s functional status.

(Pts. #1, 6 and 7), the Agency failed to ensure that the PsOC included all requirements.

The Agency failed to ensure physician orders were obtained or followed.

For 1 of 7 clinical records reviewed (Pt. #6) the Agency failed to coordinate among health care providers to address patient needs and assure factors that could affect patient safety were addressed.

The Agency failed to provide the name and contact information of the Agency Supervisor (Director of Nursing) to Pts. or their families / representatives on admission.

For 2 of 3 (Pt. #1 and 4) clinical records reviewed, wherein the Pt. received HHA services, the Agency failed to ensure the HHA followed the plan directed on the Aide Care Plan.

The Agency failed to ensure that Home Health Aide supervisory visits were conducted every 14 days.

For 2 of 2 discharged clinical records reviewed (Pts. #6 and 7) the Agency failed to ensure a copy of the discharge summary was sent to the physician.

The Agency failed to conduct or participate in a full-scale Community Based Exercise or Facility Based Exercise at least annually to ensure the effectiveness of the Agency's Emergency Preparedness Plan.

The Agency failed to ensure staff provided services as ordered by the Physician in the PsOC.

The Agency failed to include all medication and pertinent diagnoses in the PsOC.