Promptcare Health Services, Inc.

The Home Health Agency (HHA) failed to ensure patients received the services outlined in the plan of care for two of seven sampled patients (Patient 5 and Patient 7).

The Home Health Agency (HHA) failed to provide written information and instructions to patient /caregiver regarding the plan of care (POC) for one of seven sampled patients (Patient 1).

The home health agency failed to review all medications the patient is currently taking for one of seven patients (Patient 2).

The Home Health Agency (HHA) failed to ensure the plan of care included medication for pain, interventions to manage pain, and education regarding pain management for one of seven sampled patients (Patient 6).

The Home Health Agency (HHA) failed to ensure patient records reflected all interventions and services provided were documented for three of seven sampled patients (Patients 4, 5, and 7).

The Home Health Agency (HHA) failed to send all necessary medical information to the primary care practitioner within 5 days of discharge for two of seven sampled patients (Patient 6 and Patient 7).

The home health agency staff failed to assess the patient's pain as ordered in the plan of care for two of seven ample patients.