Preferred Home Health Services

The home health agency (HHA) failed to ensure the emergency preparedness (EP, the steps taken to make sure patients and staffs are safe before, during and after an emergency or natural disaster such as earthquakes, floods, fire etc.) plan/drill for field staffs in-service training/drill was…

The agency staff failed to ensure care followed the written plan of care for two of 7 patients (Patients 1and 4).

The home health agency failed to provide documented evidence of a Quality Assessment and Performance Improvement (QAPI) program based upon identified or negative patient care outcomes, measurable indicators to evaluate changes in policy, procedure, and intervention.

The visiting nurse failed to provide the patient with a written notice of patient's rights and responsibilities for one out of seven sample patients (Patient 1).

The visiting nurse failed to indicate the State Hotline number and its purpose in the agency's folder for one of seven sample patients (Patient 1).

The home health agency (HHA) failed to maintain an accurate, and current medication profiles for 1 of 7 patients (Patient 4).

The license nurse failed to notify the physician promptly regarding the high BP (blood pressure) reading for one out of seven patients (Patient 3).

The Home Health Agency (HHA) failed to ensure the nursing staff provided instructions or health teaching for one of seven sampled patients (Patient 1).

The Home Health Agency (HHA) failed to ensure the nursing staff provided instructions or health teaching to the patient's caregiver (PCG) to one of seven sampled patients (Patient 4).

The Home Health Agency (HHA) failed to follow the individualized plan of care for one of 7 patients (Patient 4).