Physicians Choice Home Health, Inc

Coordination Of Care

The home health agency (HHA) failed to maintain an accurate clinical record for one of five sampled patients (Patient 1).

Participate In Care

The home health agency failed to ensure the physician reviewed/revised and signed the individualized plan of care for 2 of 5 patients (patient 2 and 5).

The Home Health Agency (HHA) failed to conduct nutritional status (as an individual's health condition as it is influenced by the intake and utilization of nutrients) assessment was assessed for one of 5 sampled patients (Patient 1).

The Home Health Agency (HHA) failed to ensure supervisory registered nurse (RN) visits were conducted for one of five sampled patients (Patient 1).

The home health agency (HHA) failed to meet the Condition of Participations for the Establishment of the Emergency Program by failing to: 1. Ensure 120 staffs had training and annual update regarding the emergency preparedness program (EP, the steps taken to make sure patients and staffs are safe…

The Home Health Agency (HHA) failed to meet the Conditions of Participation for Care planning, Coordination, and Quality of care as follows: The HHA failed to follow plan of care (POC) of one of 10 sampled patients (Patient 9), Patient 9 had one skilled nurse (SN) visit for the certification period…

The home health agency (HHA) failed meet the Conditions of Participations for Skilled Professional services, as follows: 1. Failure to ensure glucometers (blood sugar machine) were calibrated (the act or process of marking a measuring instrument with the necessary graduations, the resulting…

The home health agency (HHA) failed to ensure 120 staffs had training and annual update regarding the emergency preparedness program (EP, the steps taken to make sure patients and staffs are safe before, during and after an emergency or natural disaster) as indicated in their policy and procedure.

The home health agency (HHA) failed to ensure the emergency preparedness (EP, the steps taken to make sure patients and staffs are safe before, during and after an emergency or natural disaster) plan/drill for field staffs were completed in an annual basis.

The HHA failed to follow the patient's plan of care (POC) for 1 or 10 patients (Patient 9).

The HHA failed to ensure patient care and services are furnished as ordered by the physician for 1 or 10 patients ( Patient 9).

The home health agency (HHA) failed to screen visitors, field and office staffs for signs and symptoms of COVID-19 (an acute serious respiratory illness).

The home health agency (HHA) failed to provide infection control education and training for office and field staffs.

The home health agency (HHA) failed to: 1. Ensure glucometers (blood sugar machine) were calibrated (the act or process of marking a measuring instrument with the necessary graduations, the resulting markings or settings) for 2 out of 5 sampled patients, Patient 1 and Patient 2.

The governing body failed to assume full legal authority and responsibility for the overall management and operation of the HHA.

The HHA failed to ensure the patient has the right to lodge complaint and be investigated promptly regarding the lack of treatment or care furnished, and failed to implement their policy and procedure on Concerns/Grievances of the patient's complaint for one of 10 patients (Patient 9).

The HHA failed to ensure one of 10 sample patients (Patient 9) received all services ordered in the plan of care (POC).

The home health agency (HHA) failed to maintain an accurate, and current medication profiles for 2 of 5 patients (Patients 1, and 2).

The Home Health Agency (HHA) failed to provide digital scale, as ordered by the physician for one of 10 sampled patients ( Patient 9).

The Home Health Agency (HHA) failed to coordinate care and services to meet the nutritional needs for 1 of 10 sampled patients ( Patient 9) This deficient practice resulted in Patient 9's needs were not addressed resulting for Patient 9 to contact her physician to be transferred to another HHA.

The Home Health Agency ( HHA) failed to ensure the nursing staff provided instructions or health teaching to the the patient's caregiver (PCG) to one of 10 sample patients (Patient 5).

The home health agency failed to clarify with the physician any changes or additions in the patients' plan of care, for 2 of 5 sampled patients, (Patient 1 and Patient 2).

The Home Health Agency (HHA) failed to ensure performance evaluations were conducted for the five of 5 new employees who were directly involved in the provision of the care and services to the patients under the agency's care.

The Administrator failed assume full responsibilty for the day to day operation of the Home Health agency.