Physician's Choice Home Health Inc

The agency failed to maintain policies for risks identified via the all-hazards approached in the emergency plan for 1 of 1 agency reviewed.

The agency failed to document attempts at contacting local/regional/state/federal emergency preparedness officials for 1 of 1 agency reviewed.

The agency failed to ensure the medical plan of care was authenticated/dated by the physician/allowed practitioner within 30 days for 5 of 7 active records reviewed (Patient #2, 3, 4, 5, 7) and 2 of 3 discharged records reviewed.

The agency failed to provide contact information to include the name of the administrator during the initial visit for 7 of 7 active patient records reviewed (Patient #1, 2, 3, 4, 5, 6, 7) and 3 of 3 discharged patients' records reviewed.

The agency failed to provide written notice of the patient’s rights and responsibilities within 4 business days for admission for 1 of 7 active patients records reviewed (Patient #3) and the agency’s transfer and discharge policies within 4 business days of the initial evaluation visit for 7 of 7…

The agency failed to include the state’s complaint hotline upon admission for 7 of 7 active patient records reviewed (Patient #1, 2, 3, 4, 5, 6, 7) and 3 of 3 discharged patients records reviewed.

The agency failed to include all services provided, nutritional and psychosocial assessments, medications, medical equipment, activities permitted, and/or goals and outcomes for 7 of 7 active patients reviewed (Patient #1, 2, 3, 4, 6, 7) and 2 of 3 discharged patients reviewed.

The agency failed to ensure patient care orders were recorded in the plan of care reflecting accurate current services received for 1 of 7 active patients reviewed.

The agency failed to include services provided on the medical plan of care for 1 of 7 active patient records reviewed.

The agency failed to provide written instructions naming the clinical manager of the agency for questions regarding services received for 7 of 7 active-patient records reviewed (Patient #1, 2, 3, 4, 5, 6, 7) and 3 of 3 discharged patient records reviewed.

The agency failed to complete home health aide supervisory visits every 14 days for 1 of 1 home health aide visits with skilled nursing services.

The agency failed to ensure a discharge summary was completed/maintained in the clinical record for 1 of 3 discharged patient records reviewed.