Phoenix Home Care

The provider failed to ensure staff were provided Emergency Preparedness (EP) training on hire in one (Employee #4) of four employee files reviewed.

The home health provider failed to develop a plan of care (POC) with measurable, patient-specific outcomes in two of five full records reviewed (Records/Patients #3 and #4) and failed to ensure that the patient's physician was notified of missed home visits in one of five full records reviewed…

The home health provider failed to follow accepted standards of practice to prevent the transmission of infections in, one of three home visit observations conducted (Record/Patient #2).

The home health provider failed to ensure an accurate medication review and/or update of the patient medications was completed, in one of five full records reviewed (Record/Patient #2).

The home health provider failed to develop an individualized plan of care (POC) that addressed the patient's blindness and deafness in one of five full records reviewed (Record/Patient #1).

The home health provider failed to ensure each patient received complete/accurate written instructions related to their medication schedule/instructions in, but not limited to, one of three home visit observations conducted (Record/Patient #2).

The home health provider failed to ensure staff provided the patient and/or caregiver with the name contact information for the provider’s clinical manager in, two of three home visit observations conducted (Records/Patients #1 and #2).

The provider failed to ensure annual in-service training was completed for one of four employee files reviewed (Employee #4).

The provider failed to ensure Alzheimer's/dementia training was completed for one of four employee files reviewed (Employee #4).

The agency failed to update the written notice of patient rights to include the patient's right to have information provided in plain language and in a manner that is accessible and timely to person with disabilities, including accessible web sites.

The agency failed to ensure staff documented accurate information in one (Record/Patient #4) of six full records reviewed.

The agency failed to update the written notice of patient rights to include the rights of the patient and representative (if any) regarding contact information for the home health agency administrator to receive complaints.

The agency failed to update the written notice of patient rights to include the patient has the right to be advised of the state hotline hours (7:00 AM to 8:00 PM).

The agency failed to ensure a complete/accurate medication review and/or update of the patient’s medications was completed in, but not limited to, two (Records/Patients #1 and #4) of six full records reviewed.

The agency failed to ensure staff provided services as ordered by the physician in one (Record/Patient #1) of six full records reviewed.

The agency failed to ensure each patient received written information related to the visit schedule, in one (Record/Patient #1) of three home visit observations.

The agency failed to ensure each patient received a written medication schedule in one (Record/Patient #1) of three home visit observations.

The agency failed to ensure the patient received written wound care instructions in one (Record/Patient #1) of three home visit observations.

The agency failed to ensure each patient received written information regarding the name and contact information of the agency’s clinical manager in one (Record/Patient #1) of three home visit observations.

The agency failed to adequately inform the patient and representative of the agency's policy for transfer and discharge in one (Record/Patient #3) of one home visit for a patient who had been recertified to home health services.

The agency failed to ensure clinical record documentation was complete and/or accurate in three (Records/Patients #1, #3 and #5) of five records reviewed.

The agency failed to notify/communicate with the physician regarding patient care changes in two (Records/Patients #1, and #3), and a missed visit in one (Record/Patient #1) of five records reviewed.