Patients First Home Health Agency, Inc

The home health agency (HHA) failed to ensure the emergency preparedness (EP, the steps taken to make sure patients and staffs are safe before, during and after an emergency or natural disaster) plan/drill for field staffs were completed on an annual basis.

The home health agency (HHA) failed to conduct an accurate comprehensive assessment for one of seven sampled patients (Patient 1).

The HHA failed to ensure proper coordination of services for one of seven sampled patients.

The home health agency (HHA) failed to conduct performance improvement projects (PIP) every year.

The HHA failed to provide and ensure one of seven sampled patients (Patient 4) received information regarding the state toll free home health telephone hotline, its contact information, its hours of operation, and its purpose.

The Home Health Agency (HHA) failed to assess the continuing need for skilled nursing services for one of seven sample patients.

The home health agency (HHA) failed to maintain an accurate, current medication profile for three of seven sampled patients (Patient 1, 2 and Patient 4).

The visiting nurse failed to follow the agency's policy and procedure to notify the physician promptly regarding a patient who failed to take her trazadone medication as ordered for one out of seven patients (Patient 4).

The home health agency failed to complete the plan of care for one of seven sampled patients (Patient 3).

The home health agency (HHA) failed to provide a home exercise program (HEP) for one of seven patients receiving physical therapy services.

The home health agency failed to calibrate (check) the glucometer (device used to measure blood sugar) for one of seven sample patients.