Optimal Home Care Inc

The agency failed to ensure the individualized plan of care included complete orders for interventions or treatments, in 3 of 3 patients receiving Foley (urinary) catheter care (Patients #2, #5 and #14).

The agency failed to provide services and treatments only as ordered by the physician for 2 of 2 patients reviewed who were receiving Coumadin (anticoagulant) monitoring (Patients #5 and #12).

The agency failed to have evidence of communication with the physician for lab results for 1 of 3 records reviewed for patients receiving blood glucose monitoring (Patient #9), and 1 of 2 records reviewed for patients receiving anticoagulant monitoring (Patient #12).

The administration failed to provide basic functional oversight of the operations of the agency.

The Administrator failed to ensure that services furnished under arrangement, specifically, the services of the agency Medical Director (Employee #2) were done with a valid contract that conformed to contractual requirements which include an agreement for duties of the parties as applicable to the…

The agency failed to maintain liaison to ensure appropriate coordination occurred to effectively support the patient's care and service needs as ordered by the physician.

The Administrator (also a member of the Governing Body) failed to organize and direct the agency's day to day operations.