Optima Home Health Services

The agency failed to ensure the patient plan of care was complete and included all required elements for 1 (Patient #1) of 1 patient whose record included foley catheter change (a foley catheter is a flexible tube that drains urine from the bladder into a collection bag).

The agency failed to provide the patient and/or caregiver with written information outlining a visit schedule including frequency of visits by home health staff in 3 (Patients #1, 4 and 5) of 3 patients' home folders reviewed during home visits.

The agency failed to provide patients with written medication schedule/instructions in 3 (Patient's #1, 4 and 5) of 3 patients home folders reviewed during a home visit, the agency failed to provide a medication schedule with instructions written in plain language, without medical abbreviations, to…