Novus Lifecare

The home health provider failed to ensure patients were informed of the right to have access to patient rights information that was provided and accessible to persons with disabilities.

The home health provider failed to ensure that each patient received the home health services that were written in the individualized plan of care (POC), in but not limited to, one of five records reviewed (Record/Patient #5).

The home health provider failed to ensure patients were informed of the right to have access to auxiliary aids and how to access these services.

The home health provider failed to ensure that all medications the patient was taking were current in one of three home visit observation records reviewed (Record/Patient #2).

The provider failed to ensure that each patient's written individualized plan of care (POC) included patient-specific interventions and education, all safety measures regarding high-risk medications, and the physical therapy (PT) frequency and duration of visits to be made, and measurable outcomes…

The home health provider failed to ensure that a check of the Employee Disqualification List (EDL) was performed prior to hire and a Family Care Safety Registry (FCSR) was performed prior to first patient contact on in two of four employee files reviewed (Employees #1 and #3) and failed to ensure…

The home health provider failed to provide a completed transfer summary to the receiving health care facility providing care to the patient within two (2) days of becoming aware of the transfer in one of five full records reviewed (Record/Patient #3).

The agency failed to meet the requirements for the Condition of Participation: Care Planning, coordination of services and quality of care when the agency failed to: - Ensure the patients received an individualized plan of care (G574); - Promptly alert the relevant physician of changes in the…

The agency failed to ensure staff followed infection control standards of practice in two (Record/Patient #2 and #3) of three home visit observations.

The agency failed to provide in writing the name and contact number of the administrator in three (Record/Patient #1, #2 and #3) of three home visits conducted.

The agency failed to update the written notice of patient rights to meet the requirements of the new federal home health regulations effective 01/13/18 to include the written notice to the patient regarding their right to have a copy of the patient's rights and responsibilities provided to a…

The agency's current patient rights information the agency failed to update the written notice of patient rights to meet the requirements of the new federal home health regulations effective 01/13/18 to include the patient has the right to be advised of financial liability changes as soon as…

The agency failed to update the written notice of patient rights to meet the requirements of the updated Federal home health regulations effective 11/29/2019 to include the name, address and phone number of the current Quality Improvement Organization (QIO) that serves the area where the patient…

The agency failed to ensure a complete/accurate medication review and/or update of the patient's medications was completed in, but not limited to, three (Record/Patient #2, #3 and #5) of five records reviewed.

The agency failed to ensure each patient received a complete individualized plan of care (POC) that contained all the required elements in four (Record/Patient #1, #2, #3 and #4) of five records reviewed.

The agency failed to promptly alert the physician to changes in the patient's condition that may suggest a need to alter the plan of care (POC) in two (Record/Patient #1 and #4) of five records reviewed.

The agency failed to ensure the plan of care was revised/updated to address the patients needs for one (Record/Patient #1) of five records reviewed.

The agency failed to ensure coordination of patient care delivery in two (Records/Patients #1 and #3) of five records reviewed.

The agency failed to provide the patient and/or caregiver a copy of written instructions outlining the visit schedule, including frequency of visits by agency personnel in one (Record/Patient #1) of three home visits conducted.

The agency failed to ensure the patient/caregiver received written instructions regarding treatments/wound care in two (Record/Patient #1 and #2) of three home visit observations.

The agency failed to provide in writing the name and contact number of the clinical manager in three (Record/Patient #1, #2 and #3) of three home visits conducted.

The agency failed to ensure the skilled nurse (SN) documented ongoing assessments in two (Record/Patient #1 and #4) of five records reviewed.

The agency has been found out of compliance in one Condition of Participation: Care Planning, Coordination of Services, and Quality Care.

The agency failed to ensure a transfer summary was completed and sent within two business days of a transfer if the patient's care will be immediately continued in a health care facility in one (Record/Patient #6) of two discharge records reviewed and failed to ensure a completed comprehensive…

The agency failed to update the written notice of patient rights to meet the requirements of the new federal home health regulations effective 01/13/18 to include verbal notice of the patient's rights and responsibilities in the individual's language, free of charge, no later than the completion of…

The agency failed to update the written notice of patient rights to meet the requirements of the new federal home health regulations effective 01/13/18 to include the patient has the right to be advised of the names, addresses, and telephone numbers of federal and state-funded entities that serve…

The agency failed to update the written notice of patient rights to meet the requirements of the new federal home health regulations effective 01/13/18 to include that any agency staff in the normal course of providing services to patients, who identifies, notices, or recognizes incidences of…

The agency failed to ensure the registered nurse (RN) maintained an accurate/updated medication profile for one (Record/Patient #1) of five applicable records.

The agency failed to ensure physician orders were obtained for use of ice as a modality for pain control for one (Record/Patient #2) of five applicable records.