Mercy Home Care

The agency failed to ensure that two out of 17 sampled patients (Patients 5, and 7) received additional ordered services within the 5-day window when: 1. Patient 5’s physician ordered Occupational Therapy (OT, assist patients with activities of daily living (ADL) such as: bathing, eating, and…

The agency failed to review and document all medications in the home for three out of seven patients, (Patient 13, Patient 14, and Patient 17) during the initial assessment, and follow up visits to include in the clinical record and for the physician to review for interactions.

The agency failed to include pertinent diagnoses, and interventions as relevant to the plan of care for four out of 17 sampled patients (Patient 1, Patient 3, Patient 6, and Patient 10).

The agency failed to promptly update the physician of a change in condition for one of 17 sampled patients (Patient 2), when they were refusing visits related to increased pain levels.