Mercy Hands Home Care, Inc.

The agency failed to maintain a program for the identification, prevention, control, and investigation of infectious and communicable diseases, that is a part of the Quality Assessment and Performance Improvement program, resulting in the potential for increased, untreated infections among the…

The agency failed to provide education to all employees on the COVID-19 Pandemic Disease for 2020, for a potential of employees not being prepared to handle a pandemic disease, negatively impacting the safety of all patients serviced by the agency and all employees.

The Home Health Agency (HHA) failed to include contact information for the HHA's Administrator (Adm.-A) in the agency's Patient Admission/Orientation Packet, resulting in the potential for unaddressed patient concerns or complaints.

The home health agency failed to advise the patients of the names, addresses and telephone numbers of Federally-funded and State-funded entities that serve the area where the patient resides, resulting in the potential for patient needs being unmet.

The agency failed to ensure the plan of care include objectively measurable goals specific to the needs of the patient for 7 of 8 (MR's # 1, 2, 4, 5, 6, 7, and 8) records reviewed, from a total of 8 sampled records reviewed, for a potential of patients not receiving care specific to their…