Medical Services of America Home Health and Hospice

The agency failed to ensure their emergency preparedness plan included a description of the agency's clients to include, but not limited to, persons at risk, and the type of services the agency has the ability to provide in an emergency.

The agency failed to ensure the policy and procedure section of their EPP failed to contain a description of their medical documentation that preserves patient information, protects confidentially of patient information and secures and maintains availability of records.

The agency failed to ensure the Administrator's name was included with the contact information for complaints in order for patients to lodge a complaint.

The agency failed to ensure each patient was informed prior to services beginning of one or more of the following: disciplines that will furnish the care, frequency of visits for each discipline, and the financial cost and responsibility of these services for five (5) of ten (10) patient records…

The agency's information in their admission booklet regarding the agency's grievance process failed to contain the required information.

The agency staff failed to document notifying the patient before care was initiated of the extent to which payment for home health services may be expected from their insurance and the extent to which payment may be required from the patient for seven (7) of seventeen (17) clinical records reviewed…

The agency failed to ensure services, and treatments were administered only as ordered by a physician for three (3) of seventeen (17) clinical records reviewed in the survey sample.

The agency failed to ensure the Registered Nurse addressed all required elements for each home health aide supervisory visit conducted on or after 01/13/2018 for four (4) of four (4) clinical records reviewed in the survey sample with home health aide supervisory's visits conducted on or after…