Maxim Healthcare Services, Inc

The agency failed to ensure the patient's complaint was investigated (G478).

The agency failed to ensure the vaccine policy contained a process to track each staff members vaccination status to include the specific vaccine received, and the dates of each dose received, or the date of the next scheduled dose for a multi dose vaccine, a process to ensure all staff received…

The agency failed to ensure the patient's complaint was investigated for one of two patient complaints reviewed (Patient #8).

The agency failed to ensure the plan of care included the frequency of visits to be made for six of seven records reviewed (Patient #1, #2, #3, #4, #5 and #7).

The agency failed to provide services as ordered by the physician or allowed practitioner as indicated in the plan of care for two of seven records reviewed (Patient #4 and #5).

The agency failed to ensure that written patient care instructions for the home health aide were prepared and updated by the registered nurse, and failed to ensure the plan of care was utilized when providing care to patients.

The agency failed to promptly alert the relevant physician when the patient's condition changed and the plan of care needed to be altered.

The agency failed to ensure that individualized written plans of care established by the physician were followed in regards to visit frequency and vital signs.