Loving Touch Home Health Services LLC

The agency failed to ensure the POCs were individualized, included HHA service frequency, all medications, correct diet, advance directives, DME, rehabilitation potential, safety measures, emergency room risk, education, and measurable and patient-centered goals ( see G0574), provide services as…

The agency failed to ensure the patient was seen within 48 hours of the agency receiving the referral for 7 of 7 active clinical records reviewed.

The agency failed to ensure the comprehensive assessment accurately reflected the patients’ current health, psychosocial, and functional status in 5 of 7 active clinical records reviewed.

The agency failed to ensure the POC was individualized and included all pertinent diagnoses, all medications, psychosocial status, frequency of HHA visits, rehabilitation potential, safety measures to protect from injury, the risk for emergency room and hospital re-admission, patient and caregiver…

The agency failed to ensure they received orders from the patients' physicians after the SOC comprehensive assessment and before the physician signed the POC for 6 of 7 active clinical records reviewed.

The agency failed to ensure they notified the physician of the missed visits for 2 of 2 active clinical records reviewed who refused SN visits.

The agency failed to ensure they coordinated care and documented the coordination with other agencies providing services to patients for 4 of 4 active clinical records reviewed with patients who had other entities providing services.

The agency failed to ensure the home health aide was following the HHA care plan, maintained an open communication with the patient, family, and caregivers, performed tasks appropriately, followed infection control practices, reported changes in condition, and honored patient rights for 3 of 3…

The agency failed to ensure the discharge summary contained the patients' discharge dates, the physician, current medications, and patients' discharge condition for 3 of 3 inactive clinical records reviewed.