Loving People Home Healthcare Inc

The agency failed to ensure the ordering physician was notified of missed SN and HHA visits (see G0572), failed to ensure the POC included the duration of services (see G0574), and failed to obtain verbal orders prior to providing services (see G0580).

The Agency failed to provide establishment, oversight and active participation in the Agency’s Quality Assurance Performance Improvement (QAPI) program (see G0942) and failed to be responsible for the day-to-day operations (see G0948).

The Agency failed to ensure the ordering provider was notified of missed SN and HHA visits with 5 of 7 patients who received SN services for medication set-up every 14 days and HHA services for ADL’s (Patients #1, 2, 4, 5 and 7) Findings include: 1. A policy titled, ‘Missed Visits’ stated, “… RN…

The agency failed to 1 of 1 SN followed accepted standards of practice for infection control.

The Agency failed to provide establishment, oversight and active participation in the Agency’s Quality Assurance Performance Improvement (QAPI) program with 1 of 1 Agency.

The agency failed to ensure that 5 of 6 patients (Patients #1, 2, 3, 4, and 5) receiving HHA services were informed of and consented to the reduction in services to be provided by the agency.

The Agency failed to ensure the POC included the duration of services for 1 of 1 patient who received only SN services (Patient #6) and the duration of services for 6 of 7 patients who received SN and HHA services (Patients #1, 2, 3, 4, 5, and 7).

The Agency failed to follow the POC as ordered for 6 of 6 patients receiving SN and HHA services when the Agency reduced the frequency of HHA visits without a physician’s order (Patients #1, 2, 3, 4, 5, and 7) and failed to obtain physician’s order to conduct a medication set-up for 6 of 7 patients…

The Administrator failed to be responsible for the day-to-day operations of 1 of 1 home health agency.