Live Well Home Care, LLC

The agency failed to ensure a physician order was obtained for discharge of one (Patient #7) of seven patients.

The agency failed to ensure physical therapy services were provided as ordered for one (Patient #7) of seven patients.

The agency failed to ensure documentation of a patient centered QAPI Program for all patients and employees.

The agency failed to ensure documentation of a patient centered QAPI Program for all 68 patients and employees.

The agency failed to ensure utilization of quality indicator data to improve program effectiveness, quality of patient care and overall program improvement.

The agency failed to ensure the review of a PIP through their QAPI Program for 68 patients and all employees.

The agency failed to ensure the documentation of an Infection Control Program which included interventions to reduce future infections and promote learning and preventative measures throughout the agency for all 68 patients and all staff.

Based on record review and interview the hospice failed to ensure proof of the COVID-19 vaccination or provide acceptable waiver of the COVID-19 vaccination for five (Staff D, E, F, G and H) of five employees.

The hospice failed to ensure orders were obtained for skilled nursing services for one (Patient #6) of seven patients.

The agency failed to ensure a patient centered QAPI Program which measured and tracked agency performance strategies to ensure improvements were sustained for all patients and employees.