Intrepid of Delmarva, Inc.

The agency's emergency's preparedness policy and procedures failed to include the procedures to follow up with on-duty staff and patients.

The agency's emergency's preparedness policy and procedures failed to include a policy for medical documents.

The agency failed to provide initial training in emergency preparedness policies and procedures that are consistent with their roles in an emergency for all new and existing staff, individuals providing services under arrangement, and volunteers.

The agency staff failed to follow physician orders for wound care on one (1) of seventeen (17) patients whose records were reviewed in the survey sample (medical record #6).

The agency failed to ensure the patient's individualized plan of care included a description of the patient's risk for emergency department visits and hospital re-admissions.