Integrated Home Care

The home health agency (HHA) Emergency Plan did not address the type of services the home health agency had the ability to provide in an emergency.

The home health agency failed to develop emergency preparedness policies and procedures which addressed how the HHA was to inform Stated and local emergency preparedness officials about homebound patients in need of evacuation from their home, in the event of an emergency.

The home health agency (HHA) failed develop a communication plan which addressed procedures on how to follow up with on-duty staff and patients in the event of an emergency which interrupted services.

The home health agency (HHA) failed to develop and implement emergency preparedness policies and procedures which addressed a system of medical documentation that preserves patient information, protects confidentiality of patient information, and secures and maintains availability of records.

The home health agency (HHA) facility failed to ensure their emergency preparedness policies and procedures addressed the use of volunteers in an emergency, or other emergency staffing strategies, including the process and role for integration of State and Federally designated health care…

The home health agency (HHA) failed to ensure their communication plan included; a method for sharing protected health information and medical documentation with other providers; and release patient information as permitted under 45 CFR 164.510(b)(1)(ii).

The home health agency (HHA) failed to ensure their communication plan included a means of providing information about the HHA's occupancy, needs, and its ability to provide assistance, to the authority having jurisdiction, the Incident Command Center (ICC), or designee.

The home health agency (HHA) failed to ensure their training program included the following: initial training in emergency preparedness policies and procedures to all new and existing staff, individuals providing services under arrangement, and volunteers, consistent with their expected role…

The home health agency (HHA) facility failed to notify the physician of missed visits for 5 of 17 (P1, P3, P9, P15, P16) patient's records reviewed for missed visits.

The home health agency failed to ensure 1 of 4 home health aides (HHA)-D was competent to perform the duties required of a home health aide.