Human Touch Home Health, Inc

The Agency failed to ensure the Agency conducted the required Agency and community exercises bi-annually to ensure the effectiveness of the Agency's Emergency Preparedness Plan.

The Agency staff failed to follow physician orders indicated in the Plan of Care.

Administrator failed to ensure a Clinical manager or alternate Clinical manager was available to oversee patient care services.

Administrator failed to maintain continuous Agency operations.

The Agency failed to ensure the Physician was sent a copy of the Discharge/Transfer Summary.

The Agency failed to ensure Agency staff provided services and treatment/medications, as ordered by the Physician and as required in the POC.