Home Health Care Solutions, Inc

The agency failed to maintain an alternate office or command post site to ensure business operations will continue during an actual emergency, which is necessary for supporting the care continuation, in a universe of 10 patients, when staff members provided different information regarding the…

The agency failed to ensure that the current patient roster contained the required acuity level (a system of classifying patients according to the urgency of their medical needs during an emergency) for each patient and was readily available to support continuity of care during an emergency in…

The agency failed to provide evidence of completed and ongoing Performance Improvement Projects (PIPs are a concentrated effort on a particular problem in one area of the agency or agency-wide) based on the agency's quality assessment and performance improvement (QAPI) data collected and analysis…

The agency failed to ensure patients’ rights were protected when the state toll free home health telephone hot line, its contact information, hours of operation and its purpose to receive complaints was not provided to one of three sampled home visit patients (Patient 1).

The agency failed to ensure essential documents were provided for one of seven sampled patients (Patient 1), when Patient 1’s home clinical record binder did not contain the current plan of care (POC- a document signed by a doctor, outlines the medical, nursing, and therapy services needed at home…

The agency failed to ensure a Registered Nursing/Physical Therapy staff signed and certified the accuracy of OASIS nursing/therapist assessments (Outcome and Assessment Information Set: a patient-specific, standardized assessment used in home health care to plan care, determine reimbursement, and…

The agency failed to ensure an individualized care plan was followed for Patient 1 when lab orders were not followed.

The Home Health Agency (HHA) failed to ensure the medication order was accurate for one of 10 sampled patients (Patient 2).

The Home Health Agency (HHA) failed to ensure the plan of care for one of 10 sampled patients (Patient 5) was signed by the physician on a timely basis.