Home Care With a Heart Inc

The agency failed to track, trend and measure Quality Assurance Performance Improvement (QAPI) data collected to monitor the safe and quality care for patients and staff for 1 of 1 QAPI programs.

The agency failed to ensure infection control practices were upheld according to the agency’s policy in 1 of 3 home visits for personal protective equipment (PPE) requirements and indications for use in patient care, pertaining to gloving.

The agency failed to provide skilled nursing services for 1 of 1 home health agency for 45 weeks of 53 weeks in 2023. Findings include: 1. During the entrance conference on 11/14/23 at 1:22 PM, the Administrator reported the agency currently has patients receiving home health aide services and/or…

The Administrator or predesignated person failed to be available during hours of operation for 2 hours and 15 minutes during business hours for 1 of 3 survey days.

The agency failed to have a policy to address the use of volunteers for 1 of 1 agency.

The agency failed to ensure the RN (registered nurse and the HHA (home health aide) followed the plan of care for 2 of 7 clinical records reviewed.

The HHA (Home Health Aide) and the RN (Registered Nurse) failed to follow accepted standards of practice to prevent the transmission of infections for 2 of 3 home visit observations.

The agency failed to ensure the plan of care included all supplies and equipment for 2 of 7 clinical records reviewed (Patient # 3 and 4), frequency and duration of visits specific to the certification period for 6 of 7 clinical records reviewed (Patients 1, 2, 3, 4 ,6, and 7), and all medications…

The Registered Nurse failed to ensure the plan of care included all supplies and equipment for 2 of 7 clinical records reviewed (Patient # 3 and 4), frequency and duration of visits specific to the certification period for 6 of 7 clinical records reviewed (Patients 1, 2, 3, 4 ,6, and 7), and all…

The RN (registered nurse) failed to follow the plan of care for 2 of 7 clinical records reviewed.

The HHA (home health aide) failed to follow the plan of care for 2 of 7 clinical records reviewed.

The HHA (home health aide) failed to report changes observed in the patient's condition to the Supervisory RN (Registered Nurse) for 1 of 3 home visit observations (Patient # 3) Findings Include: An agency policy titled, "Communication Policy and Procedure [agency name]" was reviewed and stated…