Healing Hearts Home Care Inc

The agency failed to develop and maintain a communication plan, including a method for sharing information and medical documentation for continuity of patient care in the event of an evacuation.

The agency failed to ensure the "Emergency Preparedness Plan" was reviewed annually and included information regarding the agency's occupancy, needs, and ability to provide assistance to the Incident Command Center.

The agency failed to participate in a full-scale, community-based exercise and an additional exercise to test the agency's emergency preparedness plan.

The home health agency was not in compliance with rules regarding safeguarding personal health information and there was the risk of loss and unauthorized use of resident information.