Healing Hands Home Health Care LLC

The agency's emergency preparedness and response plan failed to include procedures to inform State and local officials of any on-duty staff or patients that the agency was unable to contact.

The agency's emergency preparedness and response plan failed to include names and contact information for staff, other entities providing services under arrangement and patients' physicians.

The agency's emergency preparedness and response plan failed to include procedures for sharing information and medical documentation for patients to maintain the continuity of care.

The agency failed ensure each patient received services as written in the plan of care for six of 10 patients whose records were reviewed (Patients 1, 2, 5, 6, 7 and 9).

The agency failed to maintain infection control procedures to prevent the transmission of infections and communicable diseases for two of two patients observed receiving nursing services (Patient 4 and 5) and for one of one patient contacted for a telephonic interview (Patient 1) in that: - The…

The agency substituted its equipment for the patient's equipment for two of two patients observed receiving nursing services (Patient 4 and 5) and for one of one patient contacted for a telephonic interview (Patient 1).