Haven Home Health & Therapy

The agency failed to ensure that patient's be advised orally or in writing (ii) The charges for services that may not be covered by Medicare, Medicaid, or any other federally-funded or federal aid program known to the HHA in one (Record/Patient #1) of two applicable records reviewed.

The agency failed to investigate complaints made by a patient in one (Record/Patient #1) of four records reviewed.

The agency failed to ensure that the comprehensive assessment identified the patient's medical, nursing, rehabilitative, social, and discharge planning needs in one (Record/Patient #1) of four records reviewed.

The agency failed to ensure that the patient's individualized plan of care (POC) included all required medical equipment and activities permitted by the patient in one (Record/Patient #1) of three records reviewed.

The agency failed to alert the physician to changes in the patient's condition or needs that may suggest that the plan of care (POC) should be altered in, but not limited to, one (Record/Patient #2) of three records reviewed.

The agency failed to ensure that all clinicians performed and documented ongoing interdisciplinary assessment in two (Records/Patients #1 and #2) of three records reviewed when: - Skilled nursing (SN), physical and occupational therapy failed to perform interdisciplinary assessment of all devices…