Hartford Healthcare at Home

The agency licensed personnel failed to follow agency policies for timely referral contact/evaluations and/or for one of three patient’s (Patient #2) in the survey sample, the agency licensed personnel failed to follow wound care policies.

The agency licensed personnel failed to conduct the initial assessment within 48 hours.

The agency licensed personnel failed to follow physician’s orders.

The agency licensed personnel failed to provide the necessary assessment.

The agency licensed personnel failed to follow agency policies on medication reconciliation and wound care.

The agency Registered Physical Therapist/RPT failed to report the misappropriation of property immediately to the agency.

The agency personnel failed to ensure caregiver education regarding care and services identified in the plan of care.

The agency’s nurses failed to assess wounds in accordance with the agency’s wound care policy.

The agency Supervisor of Clinical Services/SCS failed to investigate a concern and it's resolution.

The agency Supervisor of Clinical Services/SCS failed to communicate to the patient or his/her representative of a revisions to the plan of care, including the wound care schedule.

The agency Physical Therapist/PT failed to follow agency policies on incident reporting.

The agency physical therapist failed to communicate with physician a change in the patient’s condition.

The agency Clinical Manager failed to investigate a concern and its resolution.

The agency professionals failed to complete necessary assessments.

The agency nurses failed to communicate with physician’s involved in the plan of care.

The agency professionals failed to develop a comprehensive plan of care that included medical social work services to assist the patient in meeting plan of care goals, specific to management of lymphedema and wound care.

The agency staff failed to ensure the physician-certified plan of care addressed the patient's needs.

The agency registered nurse/RN failed to provide and/or document the necessary assessments.

The agency registered nurses/RNs failed to follow the physician's orders.

The agency Licensed Practical Nurse (LPN) failed to follow the agency policies and procedures.