Global Home Care

The agency failed to ensure their emergency preparedness policies and procedures were reviewed and updated, have policies that addressed the use of volunteers and the integration of State or Federal health care professionals, update their communication plan, and develop and maintain an Emergency…

Not the patient's needs or acuity and failed to provide appropriate care and services and address a change in condition.

The agency failed to maintain a coordinated agency-wide program for the surveillance, identification, and prevention of COVID-19; and failed to develop a method of screening visitors and all staff employed by this agency, including those who were granted clinical privileges, resulting in the…

The agency failed to ensure their emergency preparedness policies and procedures were reviewed and updated at least every 2 years, resulting in the agency's inability to ensure staff actions during an emergency aligned with current practices and guidelines.

The agency failed to ensure to have a policy that addressed the use of volunteers including the process and role for integration of State or Federal designated health care professionals to address surge needs during an emergency, resulting in the potential to negatively affect the health and safety…

The agency failed to update their communication plan at least every 2 years, resulting in the inability to coordinate patient care for the agency's 56 current patients in the event of an agency-based emergency or community disaster.

The agency failed to develop and maintain an Emergency Preparedness training and testing program that is based on the emergency plan, risk assessment, policies, procedures, and the communication plan.

The agency failed to maintain a coordinated agency-wide program for the surveillance, identification, and prevention of COVID-19; and failed to develop a method of screening visitors and all staff employed by this agency, including field staff who were granted clinical privileges, resulting in the…

The Agency failed to provide documented evidence that Covid-19 and Infection Control education and training had been provided to all staff employed by the agency including those who were granted clinical privileges, resulting in the potential for the development and spread of the Covid-19 infection…

Patient will look for another home care." RN#1 was not available for an in-person or telephone interview during the complaint investigation.

The Agency failed to provide appropriate care and services and address a change in condition for 1 (MR #1) of 1 patient's record reviewed with a diagnosis of Hypertensive Chronic Kidney disease and pressure sores who required immediate management of an existing indwelling urinary catheter leak…

The agency failed to ensure the registered nurse conducted an initial assessment visit within 48 hours of referral for 1 of 4 (MR#1) records reviewed, resulting in delayed care and support needs for this patient.

The agency failed to ensure the registered nurse provided services at the frequency ordered by the physician for 1 of 4 (MR#1) records reviewed, resulting in the potential for a poor patient outcome for this patient.

The agency failed to ensure a discharge summary was sent to the primary care practitioner within 5 business days of the patient's discharge for 1 of 4 (MR#1) discharge records reviewed, resulting in the practitioner not having knowledge of the patient's health status, progress towards goals, or…