Flagler Home Care LLC

The Agency failed to follow the Plan of Care (POC) for 3 of 3 sampled patients receiving infusion therapy.

The Agency failed to document care and treatment of patients receiving intravenous therapy for 3 of 3 sampled patients.

The facility failed to process and resolve Client #5's complaint within facility-specified time frames.

The facility failed to provide required services for one Client (#5) with a PICC line, failed to appropriately assess PICC line, or report signs that may indicate complications requiring medical attention, as outlined in the Plan of Care.

The agency failed to provide the state toll-free Home Health Telephone Hotline number and contact information, hours of operation and purpose, in order to receive complaints or questions about local Home Health Agencies for 10 of 10 sampled records (Patient #s 1, 2, 3, 4, 5, 6, 7, 8, 9, 10).

The agency failed to have a complete comprehensive drug regimen for 2 of 10 sampled patients (Patient #s 1, 2).

The facility failed to retain nursing records for one (1) client following an assessment visit of a referred client, as required by law.