Crossroads Home Health & Hospice

The agency failed to meet the home care needs of Patients 4, 5, 8, 9, 10, 11, 15, and 16, eight (8) of 17 sampled patients, when home visits for treatments or care, ordered by the physician, were missed by the agency.

The home health agency (HHA) failed to follow proper infection control procedures when: 1) the Home Health Aide (HHA) applied a new pair of gloves over her wet used gloves while doing patient care on one of seven home visit patients (Patient 2), 2) expired medical supplies were found in the HHA’s…

The home health agency (HHA) failed to ensure a thorough review of patients' medications, including all prescribed and over-the-counter medications when the medication profile was not updated for two of seven home visit patients (Patient 2 and Patient 3).

The home health agency (HHA) did not show evidence of an effective Quality Assurance and Performance Improvement (QAPI) program when the HHA did not have a physician present during their QAPI meetings.

The home health agency (HHA) failed to comply with the California Code of Regulations (CCR) when the HHA failed to notify the state agency of the change of location (CHOL) of its Oakland Branch Office as per state requirements.