Complete Home Health of Oklahoma City

The agency failed to ensure development of an episodic Plan of Care for three (Patients #3, 7 and #10) of 18 patients.

The agency failed to ensure evidence of a patient centered QAPI Program for all patients and employees.

The agency failed to ensure utilization of QAPI data for all patients and employees.

The agency failed to ensure conduction of patient centered QAPI Program activities that included self-monitoring efforts and opportunities to identify problems to improve care, services and operations for all patients and employees.

The agency failed to ensure its infection control program surveillance monitoring and reporting was included in QAPI program activities for all patients and staff.

The agency failed to ensure patients’ rights to have completed assessments, participate in the establishment and revision of a plan of care and be informed of disciplines to provide services with expected frequencies of visits for one (Patient #3) of 18 patients.

The agency failed to ensure an advance notice of discharge was provided prior to being discharged from the agency for four (Patients #11, 12, 13 and #18) of 18 patients.

The agency failed to: 1. Show documentation of the problems encountered by the HHA related to behaviors that impeded the HHA from providing care and services for one (Patient #11) of 18 patients; 2. Educate the patient on potential health outcomes from discontinued HHA care and services for one…

The agency failed to ensure: 1. An individualized patient POC included pain reporting parameters for five (Patients #2, 4, 5, 8 and #9) of 18 patients and; 2. An individualized patient POC included catheter treatment intervention due or last changed date for one (Patient #6) of 18 patients.

The agency failed to ensure SN visits were ordered by the physician for two (Patients #7 and #10) of 18 patients.

The agency failed to ensure care was coordinated between the agency and physician for two (Patient #3, 13 and #18) of 18 patients.

The agency failed to ensure an OT evaluation was conducted for one (Patient #2) of 18 patients.

The agency failed to ensure multi-disciplined skilled professional staff were available to participate and provide input into the agency’s QAPI program for all patients and employees.

The agency failed to ensure a completed discharge summary was provided for two (Patients #15 and #16) of 18 patients.