Complete Home Health Care, LLC

The agency failed to ensure its disciplines followed the visit frequency as ordered by the Physician and in the Plan of Care for 2 (P-2, P-3) patients who required skilled services, from a total of 7 sampled records reviewed, resulting in the patients not receiving care according to their…

The Agency failed to ensure the Skilled Nurse prepared clear written patient care instructions for the home health aide regarding client needs and safety precautions, prior to the provision of care in 2 (P-2, P-6) of 5 records in which Home Health Aide services were ordered, from a total of 7…

The agency failed to ensure that at least one qualifying service was provided directly by agency employees, resulting in the agency contracting for each qualified patient care service.

The Agency failed to ensure the Initial Comprehensive Assessment was conducted within 48 hours of the date of referral for 1 (P-2) of 1 record where start of care services was delayed, from a total of 7 sampled records reviewed, resulting in delay in needed care and services and the potential for…

The agency failed to ensure Activity of Daily Living needs were adequately met in the home for 1 (P-3) of 1 patient assessed as needing assistance with grooming, from a total of 7 sampled records reviewed, resulting in the potential for poor hygiene, psychological decline and unmet care needs.

The agency failed to ensure the comprehensive assessments included a review of all the patient's prescribed medications to determine any adverse effects in 2 (P-3, P-6) of 7 sampled records reviewed, resulting in the potential for harmful medication effects for all patients currently serviced by…

The agency failed to ensure the plan of care included safety measures, skilled nursing interventions, measurable outcomes, and goals for 4 of 7 (P-2, P-3, P-6, P-7) records reviewed, resulting in patients not receiving care specific to their individual needs and the potential for poor patient…

The agency failed to ensure its skilled disciplines promptly notified the Physician of 1 P-3) patient who was transferred and admitted to the hospital for change in condition; and failed to notify the Physician of 1 (P-4) patient who experienced unrelieved pain, from a total of 7 sampled records…

The Agency failed to include contact information for the Home Health Agency's Clinical Manager in the Patient Admission/Orientation Packet, resulting in the potential for unaddressed patient concerns.

The agency failed to ensure the Skilled Nurse conducted baseline and ongoing assessments of the patient’s blood sugars and weight for 1 (P-3) record; and failed to ensure the occupational therapist performed an assessment at discharge for 1 of 1 (P-5) records reviewed with occupational therapy…

The agency failed to ensure the Home Health Aide provided care and services only as ordered in the Aide Plan of Care for 1 (P-1) patient observed during a scheduled Home Health Aide visit, from a total of 7 sampled records reviewed, resulting in the potential for rendering of unsafe services and…

The Agency failed to ensure the transfer/discharge summaries were complete, provided the patient's current health status at the time of transfer/discharge, progress toward goals, and forwarded to the receiving facility and the Physician in 3 (P-2, P-3, P-5) records in which the patient was…