Coastal Staff Relief Inc

The administrator failed to ensure the agency's skilled nurses conducted appropriate assessments and provided standardized care that met patients' needs during home visits for 2 of 3 (#1 & #2) patients whose electronic clinical records were reviewed.

The agency failed to ensure each patient receive the home health services that are written in an individualized plan of care for 1 of 1 patient (#1) whose records were reviewed, in that; Patient #1's Plan of Care orders included Skilled Nurse (SN) 1W1 (once a week for one week), 2W2 (2 visits per…

The agency failed to protect a patient's right to be informed, in advance, of changes in the care to be furnished, with respect to the frequency of visits, for 1 of 1 discharged patient (#1) whose clinical records were reviewed, in that: Patient #1's family and primary caregiver expected 2 skilled…

The agency failed to ensure that care follows a written POC established and periodically reviewed by the physician for 3 of 6 patients records (Patients #1, #3 & #4) reviewed in that excessive missed visits were documented for the patients.

Agency failed to complete comprehensive assessment within 48 hours of Patient #1's return home from a hospital admission of more than 24 hours for reason other than diagnostic tests.