Charter Health Holdings, Inc.

The agency failed to ensure Home Health Aide services ordered by the physician were provided at the frequency ordered and failed to notify the physician when the agency missed visits for 4 of 17 patient records reviewed (Patients 1, 2, 3, and 12).

The agency failed to ensure 3 of 7 staff (Staff C, D, and F), observed during the provisions of care to Patients 1, 3, and 7, performed appropriate hand hygiene, glove use, cleaning of equipment, and/or use of clean bag technique according to the agency's policies and procedures.

The agency failed to ensure the patient's medication profile (a real-time document used by the agency that lists patient medications including new and updated orders received between certification periods) included all medication orders as received by the agency for 3 of 17 patient records reviewed…