Centerwell Home Health

The agency failed to ensure the plan of care was followed as ordered by the physician for 4 of 17 patients (Patient #305, #306, #310, and #314).

The agency failed to timely provide secondary services as ordered by the physician for 5 of 17 patients (Patient #308, #309, #310, and #311).

The agency failed to provide documentation of adequate competency training to Home Health Aides that addresses the required subject areas before providing care.

The agency failed to document Home Health Aide (HHA) supervisory visits no less frequently than every 14 days for 3 of 4 patients receiving HHA services (Patient #308, #309, and #315).

The agency failed to conduct the initial assessment visit within 48 hours of completing the referral for 2 of 17 patients (Patients #308 and #310).

The agency failed to document supervision of Physical Therapy Assistants by a Physical Therapist as required for 4 of 12 sampled patients who received Physical Therapy services (Patient #301, #304, #307 and #308).

The agency failed to properly prevent COVID-19 through their failure to ensure staff received a fit test prior to N-95 face mask use, consistent with Washington State regulations for 4 of 26 Staff ( Staff #602, #603, #608 and Staff #609).

The agency failed to document reference checks for 5 of 5 Home Health staff records reviewed (Staff #601, #602, #603, #604, and #605).

The agency failed to ensure patients received a copy of their Patient Rights prior to receiving services for 7 of 13 patient records (Patients #601, #602, #605, #607, #608, #609 and #610).

The agency failed to ensure patients received an initial assessment within 48 hours from their home health referral date for 4 of 13 patient records (Patient #605, #606, #607, and #609).

The Agency failed to schedule professional services visits as ordered by the physician for 4 of 13 patients (Patient #603, #604, #606, and #611) including failure to schedule Speech Language Pathologist (SLP) visits, failure to schedule Physical Therapy (PT) visits, and failure to schedule…

The agency failed to properly prevent COVID-19 through their failure to ensure staff received a fit test prior to N-95 face mask use, consistent with Washington State regulations for 4 of 26 Staff ( Staff #602, #603, #608 and Staff #609).