Centerwell Home Health

The home health provider failed to ensure that staff followed infection control procedures in two of three home visits conducted (Records/Patients #1 and #2).

The home health provider failed to ensure that staff provided clear and accurate documentation in one of five full records reviewed (Record/Patient #3).

The home health provider failed to ensure that staff completed the initial comprehensive assessment within the required time frame for all disciplines ordered at the start of care in one of five full records reviewed (Record/Patient #1).

The home health provider failed to ensure an accurate medication list was maintained for the patient in one of three home visits conducted (Record/Patient #3).

The provider failed to ensure that each patient's written individualized plan of care (POC) included patient-specific interventions and education, all safety measures regarding high-risk medications, the physical therapy (PT) frequency and duration of visits to be made, and measurable outcomes and…

The home health provider failed to ensure that drugs, services, and treatments were administered only as ordered by a physician in one of five records reviewed (Record/Patient #3).

The home health provider failed to ensure clinicians provided services that were ordered by the physician in one of five records reviewed (Record/Patient #2).

The home health provider failed to ensure that Alzheimer’s (a disease marked by progressive loss of mental capacity) and dementia (a decline in mental capacity) training was provided to non-direct care employees at orientation and annually.

The home health provider failed to provide their patients with the contact information for the administrator including the administrator's name, in two of three home visit observations (Records/Patients #4 and #6).

The provider failed to advise patients of the state toll-free hotline hours of operation in two of three home visit observations (Records/Patients #4 and #5).

The home health provider failed to advise patients of the names, addresses, and telephone numbers of the Aging and Disability Resource Center and Quality Improvement Organization in one of three applicable records (Record/Patient #4).

The provider failed to investigate complaints made by a patient, the patient's representative, or the patient's caregivers in one of six records reviewed (Record/Patient #2).

The provider failed to ensure the plan of care include the types of services, supplies, and equipment required; all medications and treatments; safety measures to protect against injury; and patient specific interventions and measurable outcomes/goals in three of six records reviewed…

The provider failed to ensure the clinicians integrate services to assure the identification of patient needs and factors that could affect patient safety and treatment effectiveness and the coordination of care provided by all disciplines in one of six records reviewed (Record/Patient #2).

The provider failed to ensure clinicians provided services that are ordered by the physician or allowed practitioner as indicated in the plan of care in one of six records reviewed (Record/Patient #2).

The provider failed to ensure the administrator was responsible for all day-to-day operations of the provider.

The agency failed to follow accepted standards of practice, including the use of standard precautions, to prevent the transmission of infections and communicable diseases in one (Record/Patient #3) of three home visit observations.

The agency failed to ensure the skilled clinician's assessments of patients accurately reflected the patient's current health, status for one (Record/Patient #3) of seven records reviewed.

The agency failed to perform a review of all medications the patient is currently using in order to identify any potential adverse effects, drug reactions, including ineffective drug therapy, significant side effects, significant drug interactions, duplicate drug therapy, and noncompliance with…

The agency failed to develop an individualized plan of care that included all of the patient-specific interventions in two (Records/Patients #3 and #5) of seven records reviewed.

The agency failed to provide/administer drugs, services, and treatments only as ordered by a physician in one (Record/Patient #5) of seven records reviewed.

The agency failed to assure that the home health aide (HHA) provided services that were included in the plan of care for one (Record/Patient #4) of three records reviewed.

The agency failed to ensure effective ongoing interdisciplinary assessment of the patient.