Centerwell Home Health

The home health agency failed to ensure that 2 of 17 (#5, #14) patients received services as outlined in the plan of care.

The agency failed to ensure supervisory visits are conducted every 14 days to assess the aide services provided for 1 (#14) patient out of 1 record reviewed receiving aide services.

The agency failed to ensure patients' rights to formulate an advanced directive and choice of DNR (Do Not Resuscitate) was accurately reflected in 1 patient's (#13) plan of care out of 17 patients reviewed.

The Registered Nurse failed to conduct a comprehensive assessment in order to determine the care and support needed for 1 (# 11) of 7 patients selected for home visits.

The agency failed to accurately review 5 patients medications (Patient #11, #12, #13, #15, and #17) of 7 patients surveyed during home visits having a potential for patients to inaccurately take medications as prescribed by their physician.

The agency failed to promptly alert 1 patient's physicians (Patient #15) of changes to the patient's conditions that would alter the plan of care, resulting in Patient #15 having hypotension with dizziness and the physician not being notified.

The agency failed to follow the physician ordered plan of care for monitoring of weights for 1 patient (#4) with a primary diagnosis of heart failure of 17 patients reviewed.

The agency failed to ensure the physician was notified of a non-healing ulcer that worsened for 1 Patient (#13) out of 7 home visits conducted.