Care Solutions, Inc

The Agency failed to include names and contact information of entities providing services under arrangements and an updated names and contact information for current staff in the Emergency Preparedness communication plan.

The Agency failed to ensure that the physician orders were followed.

The Agency failed to provide written documentation of the Agency's Transfer and Discharge policies to Pts. and/or their representatives on admission.

6 and 7) the Agency failed to ensure Pts. were informed of the frequency of visits provided by each discipline prior to providing care and services.

(Pts. #3 and 5), the Agency failed to ensure that the plans of care included all the requirements.

In 5 of 7 (Pts # 1, 3, 4, 5 and 6) the Agency failed to assess patients' flu and pneumonia vaccination status on admission according to Agency policy.

The Agency failed to ensure staff provide care and/or service as specified in the POC.

The Agency failed to ensure forms were complete and accurate.

The Agency failed to ensure Pts. are advised of the extent of their financial liability for care, and/or services before care is initiated.

The Agency failed to ensure an RN performed the initial assessment within 48 hours of the Physician referral for Home Health Care services.

The Agency failed to ensure the Agency assessed the need for Pneumococcal Pneumonia and/or Influenza vaccines.

The Agency failed to ensure the RN conducted Home Health Aide supervisory visits every 14 days.

The Agency failed to test their Emergency Preparedness plan, as required.

The Agency failed to ensure Home health aides are provided with written patient care instructions by the registered nurse.

The PsOC dated 11/01/19 and 12/31/19 did not include the frequency for the extra SN visits provided on 12/20/19, 12/26/19, 01/10/20 and 02/06/20.

The Agency failed to ensure individualized services were provided as ordered by the Physician in the Plan of Care.

The Agency failed to ensure the onsite Aide Supervision by the RN or the appropriate skilled professional was conducted every 14 days.

The Administrator did not ensure that a Clinical Manager is available during all operating hours.

Agency lacked a qualified, pre-designated person, who is authorized in writing by the administrator and the governing body to assume the same responsibilities and obligations as the administrator, in her absence.