Care Options for Kids

The agency failed to ensure treatments were administered by agency staff in accordance with the written orders of the physician, for three (3) of seven (7) clinical records (CR) reviewed (CR#1, CR#2, CR#7).

The agency failed to follow the grievance/complaint policy for one (1) of one (1) grievance/complaint logs reviewed (Complaint Log #1).

The agency failed to complete the initial assessment visit within 48 hours of referral, or within 48 hours of the patients return home, or on the physician-ordered start of care date, for one (1) of two (2) clinical record (CR) referrals reviewed (CR#7).

The agency failed to ensure the Plan of Treatment accurately listed the frequency of visits, for six (6) of seven (7) clinical records (CR) reviewed (CR#2 - CR#7).

The agency failed to ensure home health aide competency training was completed for one (1) out of three (3) employee files (ELF) aide training reviewed (EF#7).