Aveanna Healthcare

The agency failed follow agency policy and document within the clinical record communication that the patient/patient representative one of three CR (CR1) was notified of the agency's inability to provide coverage for multiple skilled nursing shifts from 6/1/19 to 8/27/19. Findings Included: A…

The agency failed to show documentation within the clinical record indicating the patient/patient's representative for one of three CR (CR1) was informed of changes to the plan of care.

The agency failed to show documentation of care coordination involving the patient and/or patient representative.

The agency failed to follow the physician's ordered plan of care for two (2) of ten (10) CRs reviewed (CR1, CR3).

The agency failed to include all documented medication and treatments on the physician's ordered plan of care for two (2) of ten (10) CRs reviewed (CR1, CR5) Findings Included: A review of agency policy and procedure conducted on 2/2/18 at approximately 9:30 a.m. revealed "Physician Orders ... page…

The agency failed to provide skilled nursing treatments only as ordered by a physician for one (1) of one (10) CRs reviewed.

Agency staff failed to follow standards of practice and agency policy and procedure for two (2) of three (3) staff observed providing direct care to patients.