Allstate Home Health Services

The agency failed to maintain a comprehensive "Emergency Preparedness Plan" that included policies and procedures addressing the use of volunteers and other staffing strategies during an emergency.

The agency failed to notify the physician about missed visits for one of seven sampled patients (Patient (P)3).

The agency failed to ensure that the Medical Social Worker (MSW) working for the agency had received a master's or doctoral degree from a school of social work accredited by the Council on Social Work Education.

The Home Health Agency (HHA) failed to coordinate services and maintain a liaison between the Registered Nurse Case Manager (RNCM), Medical Social Worker (MSW) and the Director of Nursing (DON) to assure the identification of patient needs and factors that could affect patient safety and treatment…

The Home Health Agency (HHA) failed to provide services as ordered by the physician as directed in the patient's plan of care (POC) for 2 of 7 patients sampled (Patient (P)4 and P7).

The Home Health Agency (HHA) failed to provide supervisory visits by a registered nurse, in the patient's home, at least every 14 days.

The agency failed to ensure that an annual on-site supervisory visit had been completed for one of one home health aides (HHa)2 who had been employed by the home health agency greater than 12 months.